BOSSÜ's Sheath & Lucid products come with a Lifetime Warranty from the date of delivery. This Warranty covers any defects in material or workmanship.
The Lifetime Warranty Period for items purchased from BOSSÜ Limited is twenty-eight (28) years from the date of delivery.
This warranty relates to defects in material or workmanship. It does not cover any problem or damage to an item that is caused by or originates from the following:
- Installation / application failures
- Daily wear-and-tear *
- Drops and falls
- Liquid damage
- Intentional modifications
- Items not manufactured by us
- Items not sold by us or our authorised resellers
- Misuse or mishandling of the product
- Theft or loss of the product
* Please note that the natural yellowing of Lucid cases over time is classified as daily wear-and-tear and not a material defect.
* Please note that the natural aging/stress of leather for the Sheath cases over time is classified as daily wear-and-tear and not a material defect.
* Please note that the natural darkening/aging of wood for the Sheath cases over time is classified as daily wear-and-tear and not a material defect.
This warranty applies to all products purchased directly from BOSSÜ Limited. If you have purchased your product from one of our authorised retailers, please contact them directly for any warranty-related claims.
Please check the quality of the items when they arrive and contact us immediately if you have any concerns.
If you have a concern about your Mous purchase, please contact our Customer Experience Team. For any Warranty claims, you will need to include high-resolution photos clearly showing the defect. If your complaint is deemed to be valid, we will then replace the item at no charge, with a new product of the same model and style.
BOSSÜ Limited reserves the right at any time, at its sole discretion, without liability to you or any third party, to modify, suspend or terminate this warranty.
Promotional items are not covered by this warranty.
SECTION 20 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at [email protected]